Tyler Moen

IT Analyst // Supporting Users, Endpoints & IT Operations // ISC2 CC // Growing in Networking and Cybersecurity

I’m an IT Analyst at Westwood Professional Services, an engineering firm with more than 2,000 employees and around 4,500 devices. I support a region of 500+ people across five sites and handle 30 to 50 tickets a week, from password resets to server builds. I stay on the ticket until it’s resolved, even when that means pulling in the infrastructure, cybersecurity, or enterprise teams. We focus on developing a One-Team culture that fuels collaboration and support across all teams and services.

A good share of the work I do daily is technical support, where requests can span anywhere from A to Z. I’m always happy to share and coach fellow team members and employees to my fullest extent, and if I am not able to find an answer, I know a way to find someone to get us there and take that as a learning opportunity for future encounters. Another sizable portion is identity and access, which can include onboarding and offboarding across Active Directory, Entra, 365, and its associated access and licensing. I also manage and update licensing across our many vendor sites and services.

I’ve installed and configured servers end to end, from installation to deployment. I have run Ethernet drops in offices and troubleshot office network-related issues when it comes to lack of access or configuration changes. I’ve also worked with PowerShell to perform automations for health checks and repairs. I also work with our dedicated security team on remediation and audit follow-up, and recover LAPS and BitLocker keys.

I have an A.A.S. in Cyber Defense from Hennepin Technical College, which is an NSA CAE-designated program, and the ISC2 CC. I’m working on the CompTIA Network+ right now, with Security+ after that. At home, I run a homelab with Proxmox on bare metal with Linux VMs and Docker, plus a Windows Server and Active Directory lab, and I’m working toward expanding its services and structure. It’s a fun and functional environment I can test and practice my skills in my personal time.

I came into IT from hospitality, after years of leading teams across companies. There are many skills I’ve learned that have helped me communicate and connect with the people I interact with on a daily basis to make unforgettable interactions and experiences. I even gave a talk about it at Minnebar 2026 called “More Than a User: Bringing Unreasonable Hospitality into IT Support.”

I’m always up for connecting with people working in IT leadership, networking, and security.